Provide immediate support via live chat, messaging, email, ticketing, social media, and phones.
Leverage knowledge of our Internal Support Portal to address concerns quickly.
Make product recommendations for members based on Forma's offerings.
Represent the voice of the customer to help shape the product roadmap.
Coordinate communication across member touchpoints with our platform.
Demonstrate patience and empathy to support users with good intentions.

🎯 Requirements

2+ years in omnichannel customer support (chat, phone, email).
1+ years in a B2B/B2C SaaS company.
Learn quickly and solve problems with minimal supervision.
High empathy and focus on positive customer experience.
Excellent verbal and written communication skills.
Experience in Intercom and Zendesk.

🎁 Benefits

Remote-first working environment
Employee wellness program
Home Productivity program
Team building program
Flexible PTO policy
12 weeks parental leave + 4 weeks for birthing parent

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