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salesforce data governance dashboards gainsight churnzero📋 Description
- Lead strategy, systems, and ops for customer retention and expansion
- Collaborate with CS, Sales, Product, and Finance on lifecycle processes
- Leverage automation and AI-driven insights to reduce churn
- Define governance and SLAs for seamless customer handoffs
- Partner with leadership to design scalable operational playbooks
🎯 Requirements
- 5–7 years in CS Ops, RevOps, or related roles in B2B SaaS
- Experience designing lifecycle processes in subscription models
- Hands-on Salesforce and CS platforms (Gainsight, ChurnZero, Totango, Catalyst)
- Automation and scalable workflow implementation experience
- Strong analytical skills; KPIs, dashboards, data-driven insights
- Cross-functional partnership with CS, Sales, Product, Finance, and RevOps
🎁 Benefits
- Meaningful equity and comprehensive benefits
- Growth-minded culture with learning opportunities
- Inclusive, equal-opportunity employer
- Remote-friendly U.S. work setup and supportive team
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