Related skills
reporting data analysis salesforce gainsight mavenlink📋 Description
- Oversee Gainsight and CS systems architecture for scalable workflows.
- Guide cross-functional CS ops initiatives and GTM alignment.
- Deliver data views and reporting for current and future needs.
- Influence Strategy and Operations maturity via best practices.
- Partner to refine operational issues, improve processes, deployments.
- Define data needs with senior stakeholders for actionable solutions.
🎯 Requirements
- Experience supporting CS org via operations, systems, or programs.
- Experience building/maintaining Gainsight, Salesforce, Mavenlink, or CS/PS tools.
- Strong data analysis to translate questions into solutions.
- Ownership of program management/operations across stakeholders.
- Strong business acumen across go-to-market strategies.
- Comfortable in all-remote, asynchronous environment with ownership.
🎁 Benefits
- Benefits to support health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
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