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account management saas renewals gsuite customer success platform📋 Description
- Manage a book of business to retain and grow revenue.
- Run customer meetings to align goals and objectives.
- Lead renewals and upsell opportunities with a strategic plan.
- Provide project management to ensure successful outcomes.
- Collaborate with Product, Marketing, and Sales for customer advocacy.
- Thrive in a remote, fast-paced environment.
🎯 Requirements
- 5+ years in Customer Success in a B2B SaaS company.
- Proven expansion success in large accounts.
- Experience building multi-threaded relationships across accounts.
- Trusted advisor to customers.
- Strong communication across video, phone, and email.
- Experience with Salesforce.com, CSP, and GSuite.
🎁 Benefits
- Competitive salary
- Matching 401k
- Medical, Dental, and Vision benefits
- Unlimited PTO
- 12 weeks paid parental leave
- Home office allowance
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