Deploy standardized engagement models across customer assignments.
Promote best practices, deploy playbooks, ensure consistency and scalability.
Drive retention and growth by aligning BigID products to customer outcomes.
Build relationships with customers to enable delivery; be voice of the customer.
Identify and mitigate blockers to ensure delivery and retention.

🎯 Requirements

5+ years in Customer Success managing large enterprise accounts.
Background in big data, privacy, governance, or information security.
West-region experience (3+ years); fluent English.
Proven ability to drive adoption and mitigate risk for renewals/upsell.
Familiarity with on-premises and/or cloud data landscapes.
BS/BA degree.

🎁 Benefits

Work from home with a global remote-first community.
Equity participation.
Flexible PTO and quarterly volunteer days.
100% employer-covered medical, dental, and vision options.
Fidelity employer-sponsored 401K.
Learning and development opportunities.

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