Related skills
salesforce cloud infrastructure devops ci/cd platform engineering📋 Description
- Own onboarding and rollout plans for new customers; coordinate with Sales for success.
- Remove barriers to adoption; help customers achieve outcomes quickly.
- Engage with customers to understand goals and use cases; provide guidance.
- Identify expansion opportunities; partner with Sales on upsell.
- Oversee renewals and forecasting; ensure timely commitments.
- Monitor and report on customer health and product usage.
🎯 Requirements
- 5+ years in software/SaaS sales and/or customer success; enterprise exp preferred.
- Knowledge of cloud infra, DevOps, developer tools, CI/CD, and the SDLC.
- Hands-on experience with Salesforce and CS platforms.
- History of building relationships across executive, business, and technical stakeholders.
- Advocate for customers and provide actionable feedback for Product.
- Startup experience.
🎁 Benefits
- Customer success or sales experience focused on developer tools.
- Renewal management experience.
- Experience with Totango or similar CS platform (Gainsight).
- Tinker with AI and developer tools ecosystem (ChatGPT, Claude, Cursor).
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