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crm account management saas e-commerce enterprise saas📋 Description
- Manage a portfolio of EMEA merchants; build stakeholder relationships.
- Own renewals; ensure merchants derive value from the platform.
- Drive adoption of Recharge features for better experiences.
- Advise merchants on usage, best practices, and features.
- Collaborate cross-functionally to address merchant needs.
- Lead business reviews and present updates.
🎯 Requirements
- Ability to work 2-3 days/week in our London office.
- 3-5 years managing enterprise SaaS accounts.
- Experience offering consultative, white-glove account support.
- Experience managing accounts within e-commerce.
- Excellent relationship management, communication and negotiating skills.
- Highly proficient with MS Excel and CSV.
🎁 Benefits
- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends
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