Senior Customer Success Manager, Strategic Accounts

Added
11 minutes ago
Type
Full time
Salary
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Related skills

product management crm business strategy cross-functional leadership strategic partnerships

๐Ÿ“‹ Description

  • Develop trusted customer relationships and provide strategic retention advice.
  • Guide customers through onboarding, enablement, implementation, and renewal.
  • Use metrics to demonstrate business value for customer objectives.
  • Perform Business Value Assessments to quantify impact.
  • Collaborate with product and cross-functional teams to support customers.

๐ŸŽฏ Requirements

  • Masterโ€™s degree (or foreign equivalent) in Business/related field + 2 yrs experience OR Bachelor's + 5 yrs.
  • CRM; Strategic partnerships; Cross-functional leadership; Business strategy.
  • Product Management; Key Account Development; Customer Journey Mapping.
  • Telecommuting is an option.

๐ŸŽ Benefits

  • Telecommuting is an option.
  • Life at Airtable
  • EEO rights as an applicant.
  • Accommodations available upon request.
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