Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
Related skills
account management customer success saas project management onboarding📋 Description
- Partner with customers to ensure effective onboarding
- Create and execute a communications plan for the customer journey
- Align strategy and build programs with measurable outcomes
- Collaborate with product and customer support to share new features
- Nurture upsell and cross-sell opportunities with sales
- Monitor CSAT and resolve concerns with internal teams
🎯 Requirements
- Several years in Customer Success, account management, or SaaS
- Experience in cybersecurity or cyber risk management preferred
- Exceptional planning, presentation, and written communication
- Experience in implementing customer solutions and client management
- Project management experience with multiple projects to completion
- Based in UK or Belgium; fluent French; German desirable
🎁 Benefits
- 25 days annual leave + 2 volunteering days + birthday off
- Enhanced parental leave, mindfulness groups, critical illness cover
- Learn Anything fund for career development
- Share options and recognition incentives
- Flexible start/finish times, reduced hours, remote options
- Bi-annual meetups at EMEA HQ or in-region visits
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