Senior Customer Success Manager | SMB UKI

Added
1 minute ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis sql project management stakeholder management product feedback

๐Ÿ“‹ Description

  • Focus on high-value payroll accounts; develop long-term strategies.
  • Identify risks early; rally internal stakeholders to address issues.
  • Build relationships with senior stakeholders; conduct regular reviews.
  • Collect feedback; prioritize requirements by risk/urgency/revenue; coordinate delivery.
  • Provide a high-quality day-to-day customer experience.
  • Coordinate with internal teams to ensure timely responses.
  • Drive adoption of platform features to improve retention.

๐ŸŽฏ Requirements

  • 6+ years of relevant client-facing experience.
  • Experience in fast-growth startup or top-tier consulting/investment banking/private equity.
  • Calm, relationship-builder who handles crises well.
  • Data-savvy; able to draw insights from complex data.
  • Self-starter with growth mindset; thrives in fast-paced work.
  • Proven track record of achievement and impact.
  • Strong analytical skills; can manipulate data.
  • Curious, motivated to make an impact.

๐ŸŽ Benefits

  • Stock grant opportunities dependent on role and location.
  • Additional perks and benefits based on status and country.
  • Remote work flexibility, including optional WeWork access.
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