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account management customer success saas cross-functional data-driven📋 Description
- Primary contact for 35–38 SMB Scaled accounts (<$200k ARR) post-implementation.
- Manage renewal pipeline and monitor health to prevent adoption barriers.
- Collaborate with Sales to drive customer onboarding and launches.
- Build relationships to identify up-sell/cross-sell opportunities.
- Coordinate cross-functional meetings; ensure follow-ups.
- Monitor usage trends and provide feedback to improve adoption.
🎯 Requirements
- Bachelor’s degree in CS, engineering, or related field.
- IAM knowledge; cybersecurity/compliance background valuable.
- Strong knowledge of cloud, hybrid, and on-prem IT architectures.
- Ability to translate technical concepts into business terms.
- 12+ years in customer-facing roles in complex software; scaled portfolio experience.
- Availability to customers via Zoom during North America Pacific hours.
🎁 Benefits
- Medical, dental, vision, life insurance
- 401K
- Unlimited PTO
- Sick time
- Holiday parties
- Daily catered lunches
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