Senior Customer Success Manager, SLED

📋 Description

• Own and nurture SLED customer relationships to align with business goals.
• Serve as trusted advisor to drive business value and executive alignment.
• Coordinate with Sales, Support, Engineering, Product Management to ensure success.
• Capture customer feedback to drive product and process improvements.
• Identify renewal risk and expand opportunities with internal teams.
• Provide insight on new products/features to guide adoption.

🎯 Requirements

• 5+ years in customer success, account management, or consulting with SaaS enterprise product.
• Proven track record delivering exceptional customer experience.
• Strong emotional intelligence and executive stakeholder management.
• Deep understanding of SLED regulatory, procurement, and compliance (StateRAMP, FERPA, CJIS).
• Excellent presentation and communication with C-level executives.
• Bachelor's degree required; US citizen; willing to travel up to 35%.

🎁 Benefits

• Immersive in-person onboarding.
• Global community across 20+ offices.
• Total Rewards: equity, health, dental, vision, 401(k).
• Paid leave, PTO and parental leave.
• Accommodation available for applicants in need.
• Diversity-friendly employer and equal opportunity.