Related skills
account management customer success cybersecurity saas project management📋 Description
- Partner with customers to ensure effective onboarding
- Create and execute a communications plan across the journey
- Partner with senior stakeholders to align strategy and programs with measurable outcomes
- Collaborate with product and support to share new features
- Elevate brand with upsell and cross-sell opportunities alongside sales
- Monitor CSAT and resolve concerns with internal teams
🎯 Requirements
- Proven senior Customer Success or account management experience in SaaS; cybersecurity preferred
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with multiple projects to completion and strong planning/organizational skills
- Ability to maintain a high-value, outcome-based relationship with diverse customers
🎁 Benefits
- Time off, flexible/remote work: 25 days leave + 2 volunteering days + birthday off
- Up to 30 days holiday after five years of service
- Enhanced parental leave, mindfulness groups, private healthcare; 7% pension
- Career and learning development funds, Learn Anything fund
- Recognition and rewards for great work
- Flexible start/finish times and reduced hours
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