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salesforce cybersecurity cyberark privileged access management beyondtrust📋 Description
- Manage a portfolio of strategic accounts and serve as the primary point of contact.
- Drive onboarding and product adoption; track customer objectives and goals.
- Lead regular customer check-ins, monitor customer success plans, and conduct quarterly business reviews.
- Proactively identify at-risk accounts and own cross-functional remediation plans.
- Ensure positive customer experiences by growing relationships and identifying key stakeholders.
- Align cross-functionally on renewals and customer growth.
🎯 Requirements
- BA/BS degree preferred or equivalent experience
- 5+ years of experience as a Customer Success Manager, managing strategic accounts
- Knowledgeable in Privileged Access Management and cybersecurity best practices
- Experience with Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea
- Experience working with complex, multi-divisional, multi-geographical customers and executive sponsors
- Competency with Salesforce and Customer Success Management platforms
🎁 Benefits
- Competitive salaries and a meaningful bonus program
- Comprehensive benefits: healthcare insurance, pension/retirement matching
- Life insurance
- Employee assistance program
- Time off plans and paid company holidays
- Equal opportunity employer status
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