Related skills
open source customer success saas microservices apis📋 Description
- Coach customers through their lifecycle with the CX team to ensure outcomes.
- Define success criteria and adoption plans for post-sales engagements.
- Collaborate with Sales and Product to maximize solution value.
- Improve tooling and processes to boost team efficiency.
- Work on innovative, cutting-edge customer projects.
- Represent Kong and drive growth through collaboration across teams.
🎯 Requirements
- Builder's mindset to solve complex problems for customers.
- Manage a portfolio of commercial customers; identify automatable patterns.
- Passion for our technology and customers.
- Self-starter with strong organization to drive outcomes.
- Strong understanding of complex tech environments.
- Excellent self-awareness and communication.
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