Partner with enterprise clients to meet business goals.
Be SME on Remote offerings and industry trends; identify opportunities.
Drive CS capabilities with value-based, consultative sales.
Build cross-functional relationships with Product, Sales, Marketing and Solutions.
Share learning and enablement within the CS team.
Coach and mentor junior CS members.

🎯 Requirements

Proven Senior/Enterprise CSM track record.
Experience managing large complex clients (50+ employees) autonomously.
Strong communication and presentation; leadership in engagements.
Translate business needs into Remote solutions; strong problem solving.
Builds relationships with senior executives in enterprise accounts.
Identify upsell/cross-sell and training opportunities; mentor others.

🎁 Benefits

work from anywhere
flexible paid time off
flexible working hours
16 weeks paid parental leave
mental health support services
stock options

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