Senior Customer Success Manager - MM/Ent - APAC

Added
7 hours ago
Type
Full time
Salary
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Related skills

account management customer success relationship management enterprise cross-selling

๐Ÿ“‹ Description

  • Accelerate revenue via value-based consultations and demos.
  • Be trusted partner for enterprise opportunities; align business goals.
  • Drive CS initiatives to enhance capabilities and revenue impact.
  • Build cross-functional relationships with Product, Sales, Marketing, and Solutions.
  • Coach and mentor junior CS team members.
  • Fluent English with strong communication and leadership.

๐ŸŽฏ Requirements

  • Proven track record as a Senior/Enterprise CSM.
  • Experience managing complex large clients (50+ employees).
  • Strong communication/presentation skills; leadership and confidence.
  • Understand business requirements and technical problems; advise on best practices.
  • Proven track record of building relationships with senior executives in enterprise accounts.
  • Identify upsell and cross-sell opportunities.

๐ŸŽ Benefits

  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours (async).
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
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