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customer success saas renewals enterprise upsell📋 Description
- Be the trusted partner for enterprise opportunities to meet business goals
- Be a deep SME on Remote's offerings and the distributed workforce
- Drive strategic initiatives to enhance CS capabilities and revenue
- Build cross-functional relationships with Product, Sales, Marketing
- Share learning and enablement within the CS team
- Coach and mentor junior CS team members
🎯 Requirements
- Proven track record as a Senior/Enterprise CSM
- Experience managing 50+ employee enterprise clients autonomously
- Strong communication/presentation skills with leadership presence
- Build relationships with senior executives in enterprise/strategic accounts
- Fluent English with clear communication
- Remote experience is a plus but not required
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours
- 16 weeks paid parental leave
- mental health support services
- stock options
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