Related skills
customer success saas apis b2b stakeholders📋 Description
- Own the customer journey from onboarding to renewal
- Drive higher activation and product usage
- Partner with stakeholders to shape the product roadmap
- Define and scale the CS playbook including tech-touch motions
- Manage a diverse book of business and ensure high net revenue retention
🎯 Requirements
- German and English fluency (written and spoken)
- Experience in Enterprise CS or SaaS/B2B
- Track record reactivating customers with value-based outreach
- Data-driven, analytical mindset focused on results
- Comfortable with technical product discussions and APIs
- Excellent communicator navigating stakeholders and change
🎁 Benefits
- Remote culture: work from anywhere
- Company offsites twice a year and regular team meetups
- World-class onboarding and supportive team
- High-trust, autonomous collaboration with room to grow
- Technical setup provided for your best work
- Great perks and opportunities to grow
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