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crm hubspot saas playbooks qbr📋 Description
- Own and grow a portfolio of Korea's high-value direct accounts.
- Run strategic QBRs and executive reviews that customers value.
- Drive learner engagement and product adoption; show activation metrics.
- Identify expansion opportunities and partner with Sales.
- Build and document playbooks for onboarding, expansions, health checks.
- Support onboarding of new CSMs and share best practices.
🎯 Requirements
- 5+ years in top-performing CSM/AM in B2B SaaS with retention & expansion.
- Native or near-native Korean; business English; daily collaboration with global team.
- Proven ability to manage strategic accounts; run QBRs; build plans; exec relationships.
- Constructive problem-solver; fix issues; earn trust; operational mindset.
- Collaborative, team-first; influence peers; help others grow without authority.
- Interest in people management; explicit path to Team Lead.
🎁 Benefits
- Join a tight-knit team at a high-growth stage.
- Work with people you admire and grow daily.
- Global offices in SF, Ljubljana, Seoul, Tokyo.
- Help millions learn languages and reach goals.
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