Senior Customer Success Manager - KA

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

business development crm data analytics account management salesforce

๐Ÿ“‹ Description

  • Oversee and manage client relationships; develop long-term opportunities.
  • Strengthen relationships; build engagements; drive retention, upsell, cross-sell.
  • Maintain revenue and upselling targets for direct business.
  • Maintain customer activity data in the CRM.
  • Build case studies and success stories.
  • Propose process improvements to drive growth and market penetration.

๐ŸŽฏ Requirements

  • Bachelor's degree, preferably in business or communications
  • Native Mandarin with high level English
  • 5+ years in account management or business development
  • 7+ years selling complex solutions to corporate clients
  • Expertise in client relationships, financial analyses, forecasting
  • Strong communication, analytical and strategic thinking
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