Related skills
account management customer success salesforce mongodb gainsight📋 Description
- Strategic advisor to customers on MongoDB best practices.
- Guide customers to accelerate time-to-value and deployment health.
- Identify and mitigate technical risks with remediation plans.
- Facilitate resolution of high-stakes challenges and expansions.
- Build account plans to drive growth across your portfolio.
- Lead executive reviews with C-suite for mutual success.
🎯 Requirements
- 7+ years in CS/TAM/PS for a technical product.
- 4+ years owning customer health and revenue for Forbes Global 2000.
- Advocate for customers; act as extension of their MongoDB team.
- Strong technical curiosity; able to learn MongoDB concepts.
- High autonomy; own portfolio; escalate to executives when needed.
- Fluent in Italian and English.
🎁 Benefits
- Hybrid Dublin-based position.
- Disability accommodations and inclusive culture.
- Parental leave, fertility support, and affinity groups.
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