Related skills
salesforce cloud mongodb database gainsight📋 Description
- Act as strategic advisor to customers on MongoDB best practices and strategy
- Guide customers through the journey to accelerate time-to-value
- Proactively identify and mitigate technical risks for complex accounts
- Facilitate resolution of high-stakes customer challenges and expansion
- Build and execute account plans to mitigate risk and drive growth
- Lead in-person executive reviews with C-suite and technical leaders
🎯 Requirements
- 7+ years in CS, TAC, or similar for a tech product
- 4+ years owning health and revenue for Forbes Global 2000 accounts
- Advocates for customers; acts as extension of MongoDB team
- Strong technical mindset; eager to learn MongoDB concepts
- Autonomy to own portfolio and key decisions
- Entrepreneurial mindset; builds new processes
- Team player; collaborates with Sales, PS, Tech Services
- Demonstrated ongoing technical education (e.g., MongoDB DBA track)
🎁 Benefits
- Hybrid work model across Dublin, Milan, Rome
- Disability accommodations in the application/interview process
- Employee benefits including affinity groups, fertility aid, parental leave
- Leadership commitment and culture focused on employees
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!