Senior Customer Success Manager - India

Added
26 days ago
Type
Full time
Salary
Salary not provided

Related skills

gitlab devsecops ci/cd git workshops

πŸ“‹ Description

  • Build trusted advisor relationships focusing on adoption and satisfaction
  • Provide deployment guidance and establish Centers of Excellence
  • Lead workshops to show GitLab value across the SDLC
  • Measure progress against KPIs and share insights with stakeholders
  • Translate usage data into actionable recommendations for customers
  • Manage regular touchpoints and review objectives per SLA

🎯 Requirements

  • Experience in a customer-facing role focused on post-sales adoption and advocacy
  • Background in customer success or related function with direct engagement
  • Ability to understand Git, branching strategies, and version control workflows
  • Knowledge of the software development lifecycle and typical pipelines/tools
  • Familiarity with CI, CD, and DevSecOps concepts and practices
  • Skill in translating product usage data into actionable insights for technical and executive stakeholders

🎁 Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
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