Senior Customer Success Manager II - Enterprise

📋 Description

• 3–4 onsite customer visits per month in the DMV region.
• Own the customer relationship end-to-end from planning to expansion.
• Operate with autonomy to define processes that drive adoption and growth.
• Drive results with disciplined project management; track milestones in G-Suite.
• Build multi-threaded relationships with customer executives and Toast leaders.
• Improve internal playbooks, workflows, and tooling to scale enterprise success.

🎯 Requirements

• 8+ years account management experience.
• Mid-Market or Enterprise customer management experience.
• Strong leadership, teamwork, and cross-department collaboration.
• Strong communication and presentation skills for executive audiences.
• Independent operator with ability to balance competing priorities.
• Knowledge of hospitality PMS (Opera Cloud, OnQ, Pep, Lightspeed, Stay).

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Competitive compensation and benefits.
• Accessible hiring with accommodations.
• Diversity, Equity, and Inclusion baked into culture.