Senior Customer Success Manager I, RMM - Southeast

📋 Description

• Build relationships with customers, incl Toast execs; log updates in Salesforce.
• Retain SaaS revenue via consultative engagement and product recommendations.
• Drive activation and adoption across Toast product suite; analyze usage.
• Demonstrate Toast knowledge to facilitate demos and maximize value.
• Partner with leadership to resolve escalations and collect feedback.
• Build cross-functional partnerships to engage customers when needed.

🎯 Requirements

• 6+ years account management experience.
• Mid-Market or Enterprise customer management experience.
• Strong leadership and cross-department collaboration.
• Strong communication and presentation skills for executives.
• Ability to operate independently with shifting priorities.
• General technical proficiency with software.
• Proven track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

🎁 Benefits

• Competitive total rewards including equity and benefits.
• Hybrid work model with in-person collaboration.
• Accessible and inclusive hiring process with accommodations.