Senior Customer Success Manager I, ENT

Added
less than a minute ago
Type
Full time
Salary
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Related skills

slack ms office account management salesforce project management

πŸ“‹ Description

  • Own the customer relationship end-to-end from planning through rollout and expansion.
  • Operate with autonomy to define and iterate adoption processes.
  • Drive adoption, retention, and growth across multi-location enterprise accounts.
  • Build multi-threaded connections with customer executives and Toast leadership.
  • Continuously improve internal playbooks, workflows, and tooling to scale.
  • Collaborate cross-functionally with Sales, Product, Marketing, and Ops to remove friction.

🎯 Requirements

  • 5+ years account management experience
  • Mid-Market or Enterprise account management experience
  • Strong leadership, teamwork, and cross-department collaboration
  • Strong communication and presentation skills for executives
  • Ability to operate independently in changing environments
  • General technical proficiency using software

🎁 Benefits

  • Hybrid work model supporting in-person collaboration
  • Competitive total rewards and benefits package
  • Remote-friendly in the US with flexible options
  • Disability accommodations available in hiring process
  • Learn more about Toast benefits at https://careers.toasttab.com/toast-benefits
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