Senior Customer Success Manager (Higher Education)

📋 Description

• Lead as strategic partner to align customer objectives with adoption plans.
• Design, own, and evolve CS and adoption plans for Brightspace.
• Drive value realization using Brightspace and EdTech knowledge.
• Proactively assess customer health, identify risk, and drive action.
• Lead enablement for end users and admins toward outcome-driven adoption.
• Maintain awareness of product enhancements and industry trends.

🎯 Requirements

• 5+ years in CS, Account Management, Consulting, or PM in SaaS.
• Bachelor's degree in business, Education, IS, or related field; or equivalent.
• Brightspace and EdTech expertise to coach users toward outcomes.
• Adoption strategy and execution to drive measurable outcomes.
• Cross-functional collaboration with Sales, Product, Support, and Engineering.
• Customer health analytics and risk mitigation capabilities.

🎁 Benefits

• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement up to CAD 4,000
• 2 Paid volunteer days
• Employee wellbeing and EFAP
• Retirement planning