Senior Customer Success Manager, Health Plans

📋 Description

• Lead end-to-end lifecycle for a high-priority health plan book; drive retention and revenue.
• Build trusted relationships with health plan customers; understand needs and drive outcomes.
• Navigate payor landscapes (ASO, Fully Insured, Medicare, Medicaid) to ensure value.
• Own renewals and identify growth opportunities; upsell products and expand lines.
• Translate data into insights; prove impact via reporting and business reviews.
• Architect multi-year account plans; identify white space and align with health goals.

🎯 Requirements

• Experience managing national/regional health plans across fully insured, ASO, Medicare.
• 5+ years in enterprise-level customer success or account management; digital health a plus.
• Ability to build relationships with team members, stakeholders, and c-level executives.
• Strong understanding of payor financials, including MLR and value-based care.
• Excellent project management and multi-stakeholder coordination skills.
• Data-driven with analytical and storytelling skills; comfortable with ambiguity.

🎁 Benefits

• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Equity shares
• Flexible working hours
• Remote-first company
• Free digital therapist for you and your family