Related skills
german stakeholder management english enterprise accounts planhat📋 Description
- Own enterprise account strategy; co-create success plans with customers.
- Drive retention and risk management; monitor account health and lead recovery plans.
- Identify cross-sell/upsell via quarterly business reviews; partner with AE.
- Lead cross-functional execution; coordinate Sales, Product, Support, Finance, and Onboarding.
- Manage executive relationships with C-level stakeholders; act as strategic advisor.
- Establish a strong customer cadence; conduct QBRs and translate data into actions.
🎯 Requirements
- 3+ years in Customer Success or Digital Marketing.
- Proven KPI delivery: renewals, expansion, product adoption, and health.
- Experience managing complex enterprise accounts with high MRR.
- German native level; English at C1/C2 (written and spoken).
- Experience with CS tools such as Planhat or EverAfter.
- Strong project management and cross-functional coordination.
🎁 Benefits
- International team in a bright office with events.
- €125 monthly budget for lunch, internet, and well-being.
- Urban Sports Club M membership; subsidized transport; home workspace budget.
- Language learning with Babbel app.
- 30 days vacation; 2 remote days per week; Work from Abroad; relocation + visa sponsorship.
- Second parental leave; Company pension plan.
🚚 Relocation support
🛃 Visa sponsorship
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