Related skills
account management customer success relationship management social media saas📋 Description
- Manage high-value customers and drive adoption for Hootsuite Enterprise.
- Build relationships from end users to executives to ensure success.
- Maintain expertise in Hootsuite products and social media trends.
- Lead onboarding, mutual account plans, reviews, and value workshops.
- Monitor account health and adoption; advise on advancing social strategies.
- Collaborate with Account Manager on expansion opportunities.
🎯 Requirements
- Significant years of customer-facing/account management experience in SaaS with proven adoption success.
- Fluent in French and English.
- Solid knowledge of social media and business use of social media.
- Tech Savvy: able to quickly learn new technologies and explain software features.
- Customer-focused with proactive service and teamwork.
- Strong communication, collaboration, prioritization, and problem-solving.
🎁 Benefits
- Accommodations provided as requested.
- Ongoing training and knowledge sharing.
- Values-driven culture focused on growth and collaboration.
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