Related skills
french english customersuccess planhat churnmitigation📋 Description
- Own enterprise account strategy with Success Plans, goals, and KPIs.
- Proactively monitor health, manage retention, and lead churn recovery.
- Identify cross-sell/upsell opportunities with quarterly reviews.
- Coordinate cross-functional teams (Sales, Product, Support, Finance, Onboarding).
- Build and nurture executive relationships with C-level stakeholders.
- Capture and relay customer feedback to Product; drive advocacy with Marketing.
🎯 Requirements
- 3+ years in Customer Success and/or Digital Marketing
- Proven track record delivering KPIs: Renewal, Expansion, Adoption, Health
- Experience managing complex enterprise accounts (high MRR, multiple stakeholders)
- Trusted Advisor; shape customers' marketing strategy proactively
- Native French, fluent English
- Data-driven, autonomous, able to navigate ambiguity
- CS tools experience (Planhat, EverAfter or equivalent) a plus
🎁 Benefits
- International team in a bright, collaborative office
- RTT days off; 50% transport reimbursement; mobility package
- Udemy access and strong knowledge-sharing culture
- Remote-friendly setup; home workspace budget; relocation help
- Private healthcare; 6-week parental leave; wellbeing programs
- Active social, green, and LGBTQIA+ communities
🚚 Relocation support
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