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customer success cybersecurity saas project management onboarding📋 Description
- Onboard customers and define success outcomes.
- Train client teams to maximize product value.
- Define customer strategies and success metrics.
- Collaborate with services and support to deliver the vision.
- Identify upsell opportunities with sales.
- Lead executive-level value reviews with clients.
🎯 Requirements
- 6+ years in customer success or SaaS.
- Experience with federal agencies or military.
- Strong planning and communication skills.
- Excellent presentation and written communication.
- Experience implementing customer solutions.
- Project management experience delivering multiple projects.
🎁 Benefits
- Share options and value-based rewards.
- Health, dental, disability insurance; sick leave.
- 401K match up to 5%.
- 33 holidays, volunteering days, parental leave, birthday off.
- Flexible remote working.
- Learn Anything fund for career development.
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