Senior Customer Success Manager

📋 Description

• Own a portfolio of enterprise customers from onboarding to renewal with adoption roadmap.
• Drive retention and expansion by managing health, risk, and opportunities with Sales.
• Lead structured customer conversations (onboarding, reviews, health checks) to tie Camunda to outcomes.
• Use data to tell the story: leverage usage, value, and health signals to forecast outcomes.
• Project manage cross-functional work with TAMs, Consulting, Product, and Support to unblock customers.
• Contribute to CS practice by sharing learnings, mentoring peers, refining playbooks and tooling.

🎯 Requirements

• Ability and willingness to use Camunda product.
• 6+ years in CS, Strategic Account Management, or enterprise B2B consulting.
• Relationship & stakeholder management with senior/operational stakeholders.
• Commercial awareness & forecasting for renewals and expansion.
• Data-informed decision-making from adoption, health signals, and value metrics.
• Communication & facilitation: strong written and verbal communication in a remote-first environment.

🎁 Benefits

• Remote & Flexible: work from anywhere with setup, home office budget, flexible time off.
• In-person connection: annual kickoff, team offsites, and Camundi budgets.
• Health & wellbeing: healthcare, Modern Health, and Live Well Lifestyle Spending Account (LSA).
• Financial security: retirement/pension plans, life and disability insurance.
• Professional growth: up to 1,000 per year for self-driven learning.
• Equity & benefits: Virtual Stock Option Plan (VSOP) and globally designed benefits.