Related skills
b2b saas customer success renewals data-driven upsell📋 Description
- Own the customer journey from onboarding through renewal and expansion.
- Build relationships and act as a strategic partner to customer stakeholders, including C-suite.
- Collaborate cross-functionally to drive CS plans, exec reviews, and product value realization.
- Identify and mitigate risk, manage renewals, and forecast customer health and revenue.
- Own expansion opportunities and upsell motions within accounts, including full-cycle negotiations.
- Build CS playbooks, success plans, and reporting frameworks.
🎯 Requirements
- 5+ years in customer-facing roles in B2B SaaS with renewals/expansion ownership
- Comfort operating against revenue targets, KPIs, including commercial negotiations
- Ability to build trusted relationships with technical and business stakeholders, including execs
- Clear, confident communicator who translates complex concepts into actionable value
- Experience creating/using assets such as success plans, value reviews, and playbooks
- Data- and outcomes-driven mindset with accountability and ownership
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