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engagement account management analytics customer success saas📋 Description
- Build relationships with Loopio's Enterprise customers via email, calls, and meetings
- Partner with Enablement Manager for onboarding to nurture transition
- Help customers develop plans aligned with long-term goals
- Create strategies to boost engagement, growth, and reduce churn
- Manage metrics driving retention, growth, and advocacy
- Create templates, plays, and meeting frameworks to streamline CS
🎯 Requirements
- Impeccable written and verbal communication
- Strong relationship-building with clients
- Extremely analytical; data-driven decision making
- Highly organized; strong time-management
- 3+ years in Account Management or Customer Success
- SaaS experience is a plus; sales proposals/RFPs a plus
🎁 Benefits
- Remote-first with flexible co-working options
- Health and wellness benefits from day 1
- MacBook, monthly phone/internet stipend, home office budget
- HQ in Canada with global hubs
- Asynchronous collaboration and #OneTeam culture
- Learning and development opportunities
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