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account management data analysis customer success saas enterprise📋 Description
- Provide strategic direction for clients on Greenhouse products.
- Define metrics and proof points for engagements.
- Demonstrate thought leadership across internal teams (sales, marketing, product, engineering).
- Act as trusted advisor to clients and extend relationships to executives.
- Identify complex upsell opportunities and coordinate with Sales for renewals.
- Orchestrate cross-functional delivery to deliver value and improve processes.
🎯 Requirements
- 5+ years of hands-on account management or customer success in B2B SaaS.
- Experience managing complex enterprise accounts with high ARR.
- Proven track record driving product adoption across multi-product SaaS.
- Curious about AI tools and helping customers adopt AI features.
- Strong discovery skills and ability to ask thoughtful questions.
- Proven retention, expansion, and risk mitigation across strategic books.
🎁 Benefits
- Remote-first company with flexible office spaces.
- Learning and development budget to upskill.
- Performance reviews with actionable feedback and a bonus structure.
- Stock options and potential sales commissions where applicable.
- Award-winning culture with inclusive employee resource groups.
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