Senior Customer Success Manager, Enterprise

📋 Description

• Lead, manage, and expand long-term customer relationships.
• Act as trusted advisor, providing actionable insights from data.
• Identify churn risks and implement proactive retention measures.
• Ensure users are engaged with the platform and understand the value.
• Develop expertise across Similarweb’s product portfolio.
• Collaborate with Client Services to execute daily responsibilities.

🎯 Requirements

• Solid understanding of digital marketing trends.
• Client-facing experience.
• Strong relationship-building skills and ability to build trust quickly.
• Analytical and consulting mindset with the ability to turn data into a story.
• Experience producing high-quality decks and client-facing materials.
• 5-6 years’ experience as a CSM.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401K plan.
• Potential equity and employee stock purchase plan.
• Paid sick and parental leave.
• Regular team outings and happy hours.
• Hybrid work option with partial in-office work.