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account management customer success relationship management saas onboarding📋 Description
- Build relationships with Enterprise customers via emails, calls, and meetings
- Partner with Customer Enablement Manager for onboarding to nurture
- Develop plans with customers to meet long-term goals
- Create strategies to boost engagement, growth, and reduce churn
- Manage metrics for retention, growth, and advocacy
- Build success plays and templates to streamline CS activities
🎯 Requirements
- Impeccable written and oral communication
- Strong relationship-building skills
- Extremely analytical; data-driven decisions
- Highly organized; calendar reminders
- 3+ years in Account Management or Customer Success
- SaaS experience is a plus
🎁 Benefits
- Remote-first with HQ in Canada and global hubs
- MacBook, monthly phone/internet subsidy, home office budget
- Health and wellness benefits
- Flexible coworking options in Ontario and BC
- Global collaboration across UK, India, North America
- Employee Resource Groups and award-winning workplace
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