Driving adoption, retention, and satisfaction for assigned accounts
Analyzing booking trends and pricing performance for clients
Building relationships with customers as a trusted extension of their team for Guidance accounts
Training clients on revenue management basics to increase revenue
Securing annual renewals and identifying expansion opportunities
Monitoring health and risk of accounts and reporting insights

🎯 Requirements

3+ years of experience in customer success
Experience managing renewal conversations
Fluency in English and French
Experience with software or tools for data analysis, including comfort with Excel datasets
Exceptional verbal and written communication skills
Experience in SaaS, tech and/or the short-term rental industry (preferred); Fluency in any additional European language is a plus

🎁 Benefits

Stock options
Unlimited PTO
Private health insurance
Career growth opportunities
Diverse and inclusive culture

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