Related skills
account management customer success relationship management saas onboarding📋 Description
- Manage enterprise accounts in North America and drive value realization.
- Build relationships with executives; develop growth opportunities.
- Lead value-based business reviews with customer executives.
- Monitor portfolio health to maximize value realization.
- Create customized success plans and accelerate adoption of Amplitude.
- Project-manage the customer journey with internal/external resources.
🎯 Requirements
- 4+ years in a Customer Success / Account Management role.
- 3+ years working with mid-market SaaS customers.
- Technical aptitude to learn and explain technical products and concepts.
- Customer-focused mentality with curiosity about customers' businesses to drive outcomes.
- Experience driving adoption of AI solutions is a plus.
🎁 Benefits
- Excellent medical, dental, and vision insurance with employer-paid premiums.
- Flexible time off and paid holidays.
- Wellness, transit, learning, and home office equipment stipends.
- Parental leave and fertility/adoption support.
- Mental health benefits including coaching and One Medical membership.
- Employee Stock Purchase Program (ESPP).
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