Related skills
stakeholder management design thinking enterprise saas gainsight gong📋 Description
- Oversee a portfolio of ~20 Europe-based customers and own full lifecycle.
- Drive adoption, retention, and expansion across accounts.
- Be a Mural and LUMA Institute expert; spot plays to boost adoption.
- Cultivate executive relationships across units as a strategic partner.
- Monitor health scores and trends; identify risk with mitigation plans.
- Maintain accurate records of customer engagement (Gong, Gainsight).
🎯 Requirements
- 5+ years in Customer Success with complex Enterprise SaaS; manage 10–25 accounts.
- Strong discovery, consultative, and relationship-building skills for exec stakeholders.
- Experience with collaboration tools and design thinking, agile, or project management.
- Analytical, data-driven; able to interpret usage data to drive action.
- Excellent communication/presentation skills for executive audiences; fluent in English.
- Based in Netherlands, Spain or UK; willing to travel up to 15%.
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