Related skills
blockchain defi crypto wallets📋 Description
- Work with customers and Sales to build CS Plans and KPIs.
- Establish regular touchpoints to review progress and roadmap.
- Provide insights on new features and identify new use-cases.
- Develop trusted advisor relationships and drive adoption.
- Translate usage data into actionable guidance.
- Deliver Executive Business Reviews with stakeholders.
🎯 Requirements
- Bachelor’s degree; 5+ years in Account Management or Customer Success.
- Experience managing large tech/operational change programs; exec credibility.
- Directly managed $2-5M ARR and 10-20% upsell.
- Advanced project management skills.
- Translate business requirements into value with Sales/Marketing.
- Ability to manage executive relationships.
- Crypto markets, wallets, blockchain explorers, and DeFi knowledge.
- Experience with crypto transaction data, reconciliation tools, or tax platforms.
🎁 Benefits
- Generous benefits package
- Opportunity to shape crypto platform adoption
- Collaborative, diverse team culture
- Global impact with leading financial institutions
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