Senior Customer Success Manager

📋 Description

• Manage ~40–50 mid-market customers focusing on retention, adoption, and satisfaction.
• Lead onboarding plans to deliver rapid value and strong adoption.
• Monitor customer health using data to spot at-risk accounts and actions.
• Develop and execute success plans aligned to customer goals.
• Drive renewal conversations with Sales to mitigate risk.
• Identify expansion opportunities and coordinate with sales.

🎯 Requirements

• 5+ years as a CSM in a fast-paced company, mid-market focus preferred.
• Experience in strategic relationship management with senior stakeholders.
• Strong problem solving and initiative; collaborates to solve challenges.
• Analytical thinking; interpret customer data to drive proactive actions.
• Cross-functional collaboration with Sales, Product, Support to drive results.
• Bonus: experience in recruiting or hiring industry.

🎁 Benefits

• Meaningful work with high impact on a loved product.
• Stock options with a 4-year vesting schedule.
• Medical, dental, and vision insurance (90% covered).
• Remote-friendly environment with monthly WFH stipend.
• Parental leave: primary 16 weeks; secondary 12 weeks.
• Internal mobility and growth opportunities.