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account management customer success saas project management onboarding📋 Description
Lead Enterprise Customer Success in the East region to ensure value realization for Amplitude's customers.
- Partner with Account Executives to grow book of business and secure renewals.
- Build relationships with client execs (VPs, C‑suite, founders, CEOs).
- Plan and deliver value-based reviews with customer executives.
- Monitor portfolio health to maximize value.
- Develop customized success plans to accelerate adoption.
- Project-manage the customer journey with internal/external teams.
🎯 Requirements
- 5+ years in Customer Success / Account Management.
- 3+ years with large enterprise SaaS customers.
- Proven ability to program-manage software adoption in Enterprise.
- Customer-focused mindset with passion for customer outcomes.
- Technical aptitude and business acumen.
🎁 Benefits
- Medical, Dental, Vision insurance; 100% premiums for employees.
- Flexible time off and paid holidays.
- Generous stipends for wellness, transit, learning, home office.
- Parental benefits: 12-20 weeks Paid Parental Leave.
- Mental health and wellness benefits with Modern Health and One Medical.
- Employee Stock Purchase Program (ESPP).
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