Related skills
it cybersecurity devops saas📋 Description
- Align with customer stakeholders in enterprise accounts from onboarding to renewal.
- Orchestrate onboarding with a CS Engineer to meet timelines and enable automation.
- Review dashboards, metrics, logins, and use cases to assess customer health.
- Identify issues and propose automation-driven solutions to streamline processes.
- Develop success and account plans; lead executive reviews with stakeholders.
- Expand beyond security into IT, HR, Product/Engineering & Operations.
🎯 Requirements
- 8+ years in technical account management, customer success, or post-sales at tech companies.
- Experience with a SaaS offering for technical teams (cybersecurity, DevOps, IT).
- Uncover problems, identify opportunities, and translate requirements to teams.
- Able to solve complex problems using internal resources and leadership.
🎁 Benefits
- Remote work based in EST or CST.
- Cross-functional collaboration across Sales, Product, CS, and Engineering.
- Growth-focused culture with opportunities to advance.
- Culture grounded in curiosity, growth, and integrity.
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