Related skills
salesforce cloud devops ci/cd gainsight📋 Description
- Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth implementation.
- Remove barriers to adoption so customers achieve outcomes quickly.
- Understand customer goals, challenges, and use cases; provide guidance.
- Identify expansion opportunities; partner with Sales on upsell/cross-sell.
- Oversee renewals and forecasting; ensure timely commitments.
- Serve as primary contact for inquiries and escalations; collaborate with teams to resolve.
🎯 Requirements
- 3+ years in SaaS software sales or customer success; enterprise exp preferred.
- Knowledge of cloud infrastructure, DevOps, developer tools, CI/CD, and SDLC.
- Hands-on experience with Salesforce and CS platforms.
- Strong relationships across executive, business, and technical stakeholders.
- Internal advocacy for customers with actionable feedback to Product/partners.
- Startup experience.
🎁 Benefits
- Bonus tacos ice-breaker; ask how we say thanks with tacos.
- Customer success or sales experience focused on developer tools.
- Renewal management experience.
- Experience with Totango or similar CS platform (Gainsight, Pylon).
- Tinker with AI and the developer tools ecosystem (ChatGPT, Claude, Cursor).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!