Related skills
data analytics customer success devops onboarding renewal📋 Description
- Onboard and activate customers via data-driven journeys
- Manage risk with data signals and cross-functional coordination
- Provide technical guidance on LaunchDarkly adoption
- Drive prescriptive selling and identify expansion opportunities
- Build trust, champions, and executive sponsorship across accounts
- Own renewal and expansion forecasting with sales and deal desk
🎯 Requirements
- Located in United Kingdom or Ireland
- 5+ years in customer-facing roles with onboarding and renewal experience
- Proven success in 1:many/tech touch CS organization
- Data-driven with experience using product telemetry and signals
- Renewal ownership with retention quota
- Strong discovery/qualification skills; MEDDIC preferred
- Strong PM skills; able to manage timelines across teams
- Experience with technical products; DevOps space preferred
🎁 Benefits
- Equal opportunity employer; values diversity
- Disability accommodations available on request
- Collaborative, respectful team culture
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