Related skills
account management agile design thinking enterprise saas gainsight📋 Description
- Oversee ~20 DACH enterprise customers through full lifecycle.
- Drive adoption, retention, and expansion across accounts.
- Leverage Mural and LUMA Institute to run plays for utilization.
- Build executive relationships across units as a strategic partner.
- Monitor health scores and risk; create mitigation plans.
- Collaborate with Sales for renewal and growth opportunities.
🎯 Requirements
- 5+ years in Customer Success with enterprise SaaS.
- Strong discovery, consultative, and exec relationship skills.
- Experience with collaboration tools; design thinking, agile, or PM methods.
- Analytical, data-driven; interpret usage data to drive action.
- Strong communication and exec-level presentation skills.
- Fluent in English and German; travel up to 15%.
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