Senior Customer Success Manager, DACH

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

gitlab devsecops ci/cd git software development lifecycle

πŸ“‹ Description

  • Build trusted advisor relationships with each customer, focusing on adoption.
  • Guide deployment and best practices; establish a Center of Excellence.
  • Lead workshops to show GitLab value across the software lifecycle.
  • Measure progress against KPIs; share insights with stakeholders.
  • Translate usage data into actionable recommendations for adoption.
  • Manage regular touchpoints with customers per SLA and adjust plans.

🎯 Requirements

  • Customer-facing post-sales adoption and advocacy experience.
  • Excellent German and English communication.
  • Background in CS, Professional Services, TAM, or related with direct engagement.
  • Understanding Git, branching strategies, and version control in workflows.
  • Knowledge of the software development lifecycle, pipelines, and tooling.
  • Familiarity with CI, CD, and DevSecOps concepts.
  • Translate product usage data into actionable insights for technical and exec stakeholders.

🎁 Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Home Office Support.
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